The management of the Institute for Chemical engineering Tuzla has an obligation to their customers given by the Policy of Quality, to provide professional services performing physicochemical and ecotoxicology testing and continuous improvement in efficiency of the quality management system.

Achieving a high level of customer’s satisfaction is fulfilled through the established quality management system and constant improvement, and all of it in order to protect and keep good quality of rivers in Bosnia and Herzegovina.

The conditions for independence, objectivity and impartiality are assured thru effectively Policy of quality implementation, continuously maintaining and improving effectiveness of the quality system in the overall management activities and continuous development of the Institute of Chemical Engineering Ltd. Tuzla – Testing Laboratory.